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How Find My Order Id & Registered Phone & Email?

Simply go to My Account> Order > View Order you will get the order Id. You Can  here to View Order Section.  For Registered phone & Email : Put the  phone number/ email  which is use for log...

How can I track my order?

You can track your order using the tracking link sent to your registered email or SMS after dispatch. If you haven’t received a tracking link, visit Tracking Order Section  and put email with your Ord...

I received a wrong or damaged product — what should I do?

We’re sorry for the inconvenience!Please go to Help Centre→ Submit a Ticket → Choose “Wrong/Damaged Product” and upload clear photos.Our team will verify and arrange a replacement or refund within 3 w...

How do I request a refund?

To start a refund request, go to Help & Support → Submit a Ticket → Choose “Refund Related” → Fill the form → Our Team will assist you.Refunds are processed within 1–3 working days after approval....

How do I exchange a product (size/color issue)?

Simply visit Help & Support → Submit a Ticket → Select “Exchange Request” → Mention your preferred size or color.Our team will confirm the availability and process your exchange after verification...

How can I cancel my order?

You can cancel your order before dispatch.Visit Help & Support → Submit a Ticket → Select “Order Cancellation” and enter your Order ID.Refunds (if applicable - only for prepaid order) are issued w...

My order is delayed — what should I do?

Sometimes courier delays occur.Go to Help & Support → Submit a Ticket → Select “Delivery Related” and share your Order ID.Our team will contact the courier for quick delivery and update you with t...

Payment deducted but order not confirmed — what now?

If your payment went through but you didn’t get an order confirmation, no need to worry.Visit Help Portal → Submit a Ticket → Select “Payment Related” and provide your transaction reference.We’ll veri...

Can I return multiple products from one order?

Yes, you can. Go to Help & Support → Submit a Ticket → Choose “Return/Exchange” → Mention in message section all product names or SKUs that you want to cancel.Our support team will guide you throu...

What if my order was marked as delivered but I didn’t receive it?

Please check with your security guard, neighbor, or local courier office first.If not received, go to Help Portal → Submit a Ticket → Select “Delivery Related” → Enter your Order ID.Our logistics team...

How do I use coupon codes or wallet credits?

You can apply valid coupons or wallet credits during checkout.If your coupon isn’t working, visit Help & Support → Submit a Ticket → Choose “Coupon/Wallet Issue” and mention the code used.

Can I modify my order (size, color, address)?

After placing the order, modifications are not automatic — but our support can assist manually.Go to Help & Support → Submit a Ticket → Select “Modify Order Details” → Mention your new details.

How long does it take to resolve my ticket?

Most issues are resolved within 1–3 working days depending on case type.You’ll receive email updates for every progress stage.If not updated after 3 days, reply to your existing ticket — it reopens au...
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How Find My Order Id & Registered Phone & Email?

Category: Knowledgebase

Simply go to My Account> Order > View Order you will get the order Id. You Can  here to View Order Section.  For Registered phone & Email : Put the  phone number/ email  which is use for log...

Payment deducted but order not confirmed — what now?

Category: Knowledgebase

If your payment went through but you didn’t get an order confirmation, no need to worry.Visit Help Portal → Submit a Ticket → Select “Payment Related” and provide your transaction reference.We’ll veri...

My order is delayed — what should I do?

Category: Knowledgebase

Sometimes courier delays occur.Go to Help & Support → Submit a Ticket → Select “Delivery Related” and share your Order ID.Our team will contact the courier for quick delivery and update you with t...

How can I cancel my order?

Category: Knowledgebase

You can cancel your order before dispatch.Visit Help & Support → Submit a Ticket → Select “Order Cancellation” and enter your Order ID.Refunds (if applicable - only for prepaid order) are issued w...

How can I track my order?

Category: Knowledgebase

You can track your order using the tracking link sent to your registered email or SMS after dispatch. If you haven’t received a tracking link, visit Tracking Order Section  and put email with your Ord...

How do I exchange a product (size/color issue)?

Category: Knowledgebase

Simply visit Help & Support → Submit a Ticket → Select “Exchange Request” → Mention your preferred size or color.Our team will confirm the availability and process your exchange after verification...

How long does it take to resolve my ticket?

Category: Knowledgebase

Most issues are resolved within 1–3 working days depending on case type.You’ll receive email updates for every progress stage.If not updated after 3 days, reply to your existing ticket — it reopens au...

Can I modify my order (size, color, address)?

Category: Knowledgebase

After placing the order, modifications are not automatic — but our support can assist manually.Go to Help & Support → Submit a Ticket → Select “Modify Order Details” → Mention your new details.

How do I use coupon codes or wallet credits?

Category: Knowledgebase

You can apply valid coupons or wallet credits during checkout.If your coupon isn’t working, visit Help & Support → Submit a Ticket → Choose “Coupon/Wallet Issue” and mention the code used.

What if my order was marked as delivered but I didn’t receive it?

Category: Knowledgebase

Please check with your security guard, neighbor, or local courier office first.If not received, go to Help Portal → Submit a Ticket → Select “Delivery Related” → Enter your Order ID.Our logistics team...

Can I return multiple products from one order?

Category: Knowledgebase

Yes, you can. Go to Help & Support → Submit a Ticket → Choose “Return/Exchange” → Mention in message section all product names or SKUs that you want to cancel.Our support team will guide you throu...

How do I request a refund?

Category: Knowledgebase

To start a refund request, go to Help & Support → Submit a Ticket → Choose “Refund Related” → Fill the form → Our Team will assist you.Refunds are processed within 1–3 working days after approval....