Hello, how can we help?

How Find My Order Id & Registered Phone & Email?

Category: Knowledgebase

Simply go to My Account> Order > View Order you will get the order Id. You Can  here to View Order Section.  For Registered phone & Email : Put the  phone number/ email  which is use for log...

Payment deducted but order not confirmed — what now?

Category: Knowledgebase

If your payment went through but you didn’t get an order confirmation, no need to worry.Visit Help Portal → Submit a Ticket → Select “Payment Related” and provide your transaction reference.We’ll veri...

My order is delayed — what should I do?

Category: Knowledgebase

Sometimes courier delays occur.Go to Help & Support → Submit a Ticket → Select “Delivery Related” and share your Order ID.Our team will contact the courier for quick delivery and update you with t...

How can I cancel my order?

Category: Knowledgebase

You can cancel your order before dispatch.Visit Help & Support → Submit a Ticket → Select “Order Cancellation” and enter your Order ID.Refunds (if applicable - only for prepaid order) are issued w...

How can I track my order?

Category: Knowledgebase

You can track your order using the tracking link sent to your registered email or SMS after dispatch. If you haven’t received a tracking link, visit Tracking Order Section  and put email with your Ord...

How do I exchange a product (size/color issue)?

Category: Knowledgebase

Simply visit Help & Support → Submit a Ticket → Select “Exchange Request” → Mention your preferred size or color.Our team will confirm the availability and process your exchange after verification...